RETURN POLICY
All merchandise sent back for exchange, credit, refund or replacement must be sent back in good, resellable condition: that is, in the original manufacturer's package and/or carton, and all instruction sheets, warranty cards and any inside protective packaging must be received here and accompanied by the original packing slip with the following information completed. Failure to meet these requirements makes it difficult for us to take any action, and the goods will be returned to you. We can not accept COD packages.
Should you find it necessary to return or exchange any item, please provide us with the following information so that we can promptly serve you.
Please indicate the type of action you wish us to take:
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Exchange
Refund/Credit
Please circle the item you are sending back on your invoice and send it to:
Hobby Shack
18480 Bandilier Cirlce, Dept. 10
Fountian Valley, CA 92728-8610
Should you wish to discuss this return please call 714-963-9881 or 800-854-8471.If you prefer to contact us via e-mail, please send to either service@hobbyshack.com or orders@hobbyshack.com.
Please indicate the reason you are returning the goods:
Product was defective/damaged with it arrived (please indicate if you want a replacement)
Product performance/quality is not up to my expectations
I ordered the wrong item
Item took too long to arrive; I don't want it anymore
No reason. I don't want the item anymore
Hobby Shack sent me the wrong item (please indicate if you want a replacement)
If you would like to describe the problem in greater detail, please write your explanation on a separate piece of paper and send it with this information.
For exchanges, we will ship to the same name and address from the original invoice unless otherwise notified.Should there be any unforeseen problems, may we call you? Please include your phone number.
We will accept merchandise for return that was purchased from Hobby Shack within 30 days of receipt. Freight charges will not be refunded
Please contact our customer service for full details.
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact Hobby Shack Customer Service:
e-mail: web@hobbyshack.com
For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.
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Return Policy
